Called when septic alarm went off and asked to fix. Arrived next day 4 hrs past stated time. Charged $430 for pump out with emergency fee (?). Called & he admitted not checking pump or attemptng fix. Asked if I wanted to replace for $2500 requiring 2nd pump out. I complained why no attempt to fix and charging so much. He stated ""well it isn't overflowing now is it?"" Wow. I called to pay by phone. Tried disputing once more. She laughed. That says it all. Ask up front about charges. Beware of tactics to not pay twice. Won’t deal with them again. I since called a place who only cost $200 to pump same tank so shop around for better rates and beware of these tactics. Never had such a negative experience doing business. Update: I had pump replaced with 1/2 hp & not 1.5hp Arkie tried to sell me. $1,650 included parts,labor,AND pump out (Dyer Septic. Friendly&honest). Arkie quoted $2,500 for parts/labor. Charged $430 for pump out (total money loss). This is as bad as it gets. You decide.