We bought a 2006 VW Passat for my daughter with a One Year Certified Warranty. The buying experience was fine but the service experience was the worst I have ever experienced. I have never written an online review, positive or negative but felt compelled to let people know that this dealership does not stand behind their work. Probably partially my fault for buying a used VW from a Kia dealership but I was sold on the Certified Warranty. After draining the transmission fluid instead of the oil on a routine oil change my daughter waited for 4 hours for them to try and figure out what the problem was and to try and complete the oil change. They care was not running well after the service and I was concerned for my daughter’s safety so we decided to look elsewhere for a second opinion. We then took the car to German Imports and in the course of their assessment they discovered that we had a leaky transmission pan and a stripped plug which ended up costing me $400 in parts and $180 in labor plus tax. Neither Brian Huddy, the Service Director nor Dustin the General Manager would assume any responsibility as they said they are not legally bound to take responsibility for any work done at their service center. This is why some dealerships give the Used Car Business a bad name. Save your money and stay away from this service department, they do not stand behind their work!