April Sevens Custom Framing

Hello drg4me, You were quoted for 3 pieces. In the end you had a total of 5 photos framed. They started as standard sized prints but when you add a liner the size is no longer standard. Originally quoted for 3 11x14s. The 4th & 5th photos were dropped off a few weeks after the 1st batch. The second batch had a size that we had never discussed at the placement of the original order. (12x18) Price is determined by size. 12x18 will cost more than 11x 14. I feel we were very generous from the start w/ your order. Museum glass was used on all 5 pieces and you were charged 1/2 price for that. Qty discount was given on all 4 pieces. And we framed the 5th photo for FREE! You actually saved $220.00 And you were given a frame job worth over $200 for FREE! The sales tax put your bill over $1000. The frame you chose was out of stock due to poor craftsmanship. When they sent us a new batch (shipped from NY) it came in damaged again. Some things are completely out of our control and we do whatever we can to make up for complications. In the end you were not taken for $300. You were actually given $450. Pros: has heart Cons: sometimes it beats slow more

Used April's before, had some issues with slow disorganized service, but liked them. The quality of work is great. However, I was recently quoted 700, billed 1000, and feel really uncomfortable with it. The job took over three months. Standard sizes! For real! We tried to communicate with the shop and feel like we got taken on 300 bucks. So, we wont be going back. Too bad really. Pros: nice people Cons: sooo slow, expensive more