This company was sent by the home warranty company we had to repair a dishwasher for leaking, possible non-working upper spray arm, and possible faulty timer. My son was there when he came and said he glanced at the timer and said it was fine (xray vision perhaps?), said the spray arm was fine and we were loading the dishwasher wrong, and it was dripping because we were using too much rinse aid. Called the warranty company and complained they said I could have it looked at again at no charge. Called Appliance World and asked for a different technician, they said they'd call me back. The repairman himself called back and after confirming everything my son had told me he agreed to come back. He came back on Nov 27th and again insisted we were using too much rinse aid and/or detergent. He called me to tell me this and even after I told him that has never happened to me in all the years of owning a dishwasher he still insisted it was our fault. My son looked at it later that night and found a crack in the rinse aid dispenser, spent $10 for sealant and it no longer leaks. As for the spray arm and timer, we'll be buying a new dishwasher soon. I will NEVER use this company again.