I've been to a number of Applebee's in various areas. The one here in Waycross could be a lot better. Usually when we go there the food is so-so. They either don't have what we ordered or when the food is served it's the wrong item. I've even had the expierence of having wax paper in my soup.
The service on the other hand is very good! Anytime there is a problem the employees are very helpful. Everything is taken care of promptly. Which is why my family continues to go back to Applebee's.