In April 2007, APGUARD provided me with a CPAP machine for sleep apnea. From their representations, I believed that it was a purchase. The machine did not work for my sleep apnea, in fact it made my situation worse. I stopped trying after two months. For 18 months they did not send me a bill, although until my insurance changed Jan. 2008 and they billed my insurance for 2007. They did not call me to either get new insurance info or let me know that rental charges were due, but let approximately $300 a month accrue until September 2008. I had no indication from them that the machine was a rental until 18 months later. Even then, I was not sent a bill until I requested one. To resolve the dispute, I offered to come into their store and meet with them. Many letters were exchanged, but no one at the company was even willing to sign their name to a letter much less meet with me. Letters were signed by generic titles. Rather than meeting with me to try to resolve the bill, they sent it to a collection agency. If you are going to deal with Apguard, request monthly bills for any amounts owed. Ask very specific questions about each and eery charges. They use sloppy billing methods that work only in their favor.
Cons: They have sloppy billing methods that err in their favor