I called them in the middle of the night when my toliet overflowed and water was running all over the floor. they offer 24 hour emergency service which was blessing in itself. they were very prompt and at my door within a half hours time. before they started to work on the toliet they gave me a estimate first,and then when i said okay...they went to work right on it. this company is great when you find yourself in a pinch and need help fast.