I went to this mechanic on the advice of a friend, but it was the worst experience I've ever had with a mechanic before. First of all, they wanted to keep my vehicle overnight & all day for want ultimately amounted to an oil changed and a ""look over"" even though I had an appointment and I asked when I could bring it in with the shortest wait time possible. I brought it to them because I was driving 3000 cross country and wanted a complete assessment on the condition of my vehicle & wanted it to be safe for the trip. They told me the vehicle was ""fit for cross country travel,"" and that was it. They didn't say what they'd looked at, and they didn't tell me what if anything might need to be replaced soon if not now.
Luckily I decided to go get a second opinion, because my emergency brake light had been stuck on I knew there had to be a reason for it. I found out that not only did they fail to inform me that my master cylinder float needed to be replaced, but I had a cracked oil gasket! There is no excuse for them not telling me about this because it would have been plainly obvious when they changed my oil. Regardless of whether or not in their opinion ""it would last my trip,"" as the owner of the vehicle I expect a mechanic to tell me the condition the vehicle is in, even if the repairs are not necessary immediately - especially given that I told them I've driving cross country and was interested in safety issues. I want to be aware of things like a cracked oil gasket so that I can either fix it or be aware enough to monitor it during my trip so that I don't end up getting stranded unexpectedly.
Greg, one of the owners, was so condescending and rude to me when I called to discuss what they had looked at to tell me the vehicle was safe for cross country travel. He wouldn't tell me, and actually said that I wouldn't know what it was if he did take the time to tell me everything they looked at. Incredible! I'm a woman & the fact that this guy had no problem talking to me like that is uncalled for & completely unprofessional. I don't care who you are or how good you think your company is - the customer should be treated with respect and professionally.
Not only that, but when I left my vehicle with these guys, I had a knob on my trip meter button. When I got it back from them, it was gone. They refused to acknowledge this & it will cost me $300 to replace it because the knob only comes on the entire odometer part. Unbelievable.
My friend also took her vehicle to get an oil change & tire rotation. Incredibly, they apparently do not balance the tires when they rotate them! We found out the hard way, when her alignment was making the steering wheel shake violently after leaving the station. Her alignment was fine before they got a hold of it. When we addressed this with them, they stated that she should have asked for the balance because they do not automatically do that when they rotate tires. I called around to other mechanics & all of them said that they balance along with rotation. The only thing they offered her was to ""put it back to the original condition,"" meaning to unrotate her tires. Needless to say, neither she nor I will ever let them touch our vehicles again!
Cons: Condescending & rude; failed to provide info; incomplete