Bottom line up front for those who just want a synopsis: Had a horrible experience with Apache moving. Contacted the owner in an attempt to get things rectified. He basically told me there was nothing he could do to help me. He then told me he would talk to the crew and call me back. It has been over 2 weeks and I never heard back from him. While I had some issues with the actual move, the unprofessionalism of the owner was definitely the worst. I wouldn't ever hire Apache Moving Services again.
Details for those who wish to know more: I was given the choice of an hourly rate or a flat rate move. I chose the flat rate thinking that the move wouldn't be rushed since it wasn't being timed, etc. Hind sight being 20/20, it was admittedly my mistake though the options were not thoroughly described to me.
The day started badly when the crew arrived with a trailer that was not big enough to handle the amount of items that needed to be moved (despite me telling the person scheduling my moves multiple times that I had two 10X25 storage units completely full.) Therefore, we had to make two trips to get the job accomplished - essentially wasting nearly an hour of my time. The driver/lead mover was nasty and wanted to do nothing but argue with me the entire day. The move was not conducted to my standard. There was nothing put down on my carpets to protect them and consequently, I now have multiple black marks to contend with. The movers put things in wrong places despite being told where they should have been placed. (Because I was outside directing the boxes as they came off the truck, I could not see what was happening in my house.)
The real kicker was that the driver/lead mover, John, told me that when they are hired on the hourly rate, they work slower - in essence gouging their customers, taking additional time so that the customer has to pay more. When I told the owner, Terry, what was said, he said nothing to contradict that. In fact, he basically agreed with the statement. I was stunned.
I could go on and on and if anyone wants all of the details, please let me know. The bottom line though is that I paid over $800 for a job that would have cost me less than $500 if I had hired under the hourly rate (and they worked at the same speed). I now have to hire someone else to come in and move heavy items to the right places, put things together, etc. so I will be out additional money. The owner of the company flat refused to either refund part of my money or send me two guys to finish the job. Poor customer service from the owner down (except for one person I spoke to on the phone who was as helpful as could be - thank you, Trevor and the assistant mover who worked his tail off and stayed out of the drama caused by the driver - thanks, Eddie! These two were the only redeeming qualities about this company but unfortunately not redeeming enough to hire them again.)