My daughter was transfered to their NICU from a birth center. I was treated poorly since I was not actually a patient of the hospital. We also had a bad experience with the staff and pacifiers. The only time I left the NICU was for food and to sleep, but they kept giving my daughter a pacifier. Since I wanted to breastfeed and wasn't allowed because of the tube in her throat, I was very worried about having nipple confusion because of the pacifier. Because I did not want her to have one, they sent a lactation consultant to me who said, "Let me tell you how things work in the NICU..." I felt like we were really being talked down to. We also had a very bad experience with my daughter's tests. There was a blood test with such vastly different white blood levels from the first, that there was no way it was correct. However, they kept her in the NICU just in case instead of retesting right away. When the tried to retest the next day, the blood clotted before they were able to test it. Again, instead of trying again, they kept my daughter another day before trying the test again. During all this time, I never saw the neonatologist, and as far as I know, she never saw my daughter. Yet, we received a pretty hefty bill from the neonatologist withing a month of her release from the hospital just because she spent a day in the NICU. While I have heard good things from people who gave birth at the hospital, my experience was that they don't treat transfered patients well at all.