I think this place is absolutely heartless. My pet was literally dying (ended up passing later on in the night) and I had to basically beg for help, because everyone was on their lunch break. They acted hesitant to call the Doctor in, meanwhile my dog's temperature is on the rise way above normal range. I was a bit hysterical due to the fact that my dog's mouth was purple and foaming and his body was lifeless. It seemed as if it wasn't worth it to the doctor to come in right away, because my dog was already a goner. Once he got there, I don't feel like they did everything they could have to keep my dog alive. My dog seemed to be in a more stable condition and I left to pick up my spouse. When I returned my dog was in a kennel shivering and struggling to breath as the vet tech is in the same room cleaning up. I realize that there is still a business to run, but I cannot understand how you can be in the same room listening to a dog suffer and not offer some TLC to him. I couldn't take seeing him like that and a tranquilizer was administered to him. I really wanted to bring him home with us, but the doctor advised against it and thought it would be better if he stayed at the facility alone until he came back at 8:30 pm to check on him. My biggest regret is leaving him there, because my dog ended up dying alone in the kennel. When we were notified at 8:30pm that Titan did not make it, we weren't offered to come in and say our goodbyes. It was as if this whole situation was a big inconvenience. The facility opens at 9:00 am and by 9:05 am I received a message stating that Titan needs to go and that he is a very big dog that they don't have room for. Once again, I realize there is a business to run, but there is not a sympathetic bone in any of the staff there. They were also sure to charge me for my dead dog staying over night. Bottom line...The heartless staff and doctors at this facility are not equipped to handle anything but your typical check ups. If only I could go back....
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