During the time in May when my Dachshund was paralyzed, I had to go out of town for my brother's graduation. We had to leave our dogs with a kennel and I was nervous because of Dinky's condition. They were very friendly and assured me that she would be taken care of, get her medicine, be taken out with the sling, and kept calm while I was gone. The only problem I have with the whole situation is that because of her condition, it cost more to board her there. They failed to explain this to me and they did cut off 30 dollars from the bill because of this, but I would have rather known then had to deal with this money blow right when I got back.