When we told family the cost of the Pet Hotel they said,"What a deal!" and after we picked up our dog after a 15 day trip he was so happy. It's obvious that he was well taken care of and we opted for some of the "extras" like brushing his coat and extra walk time, carpet in his den, etc. My Mom visited him a couple of times and told us that he was very happy. We will always board at this kennel so we can relax and enjoy our travels.