I have personally visited this clinic multiple times for emergencies in the middle of the night. The first two experiences were great; friendly staff, great service and I was in and out of the clinic within the hour. However, I only gave this clinic a 1 star rating because over a Memorial Day weekend, my newest kitten of the family got sick. He was vomiting, not eating, crying in pain and I took him back to a place that I could trust. After a x-ray and consult with an outside radiologist, we determined my kitten had eaten a foreign object, which would require exploratory surgery. Just to be clear, I understand the risks of surgeries like this, I had already been through the same experience with another cat just a year prior to this. So, no big deal, left my new kitten in the hands of this clinic and waited to find out what had he eaten and that he was safely out of surgery. Got a phone call stating he was out of surgery, did okay and had eaten yarn. The next morning, because they closed at 7am, picked up my baby, IV in and all to transfer him for treatment and observation at my regular vet who reopened after the holiday weekend. Two days later, my kitten required a second surgery because he was not acting normal and still seemed "off". When my vet opened up the fresh incision, he found that the doctor at THIS emergency vet clinic did NOT close up the internal abdominal wall causing all my kittens intestines to be bulge out. This is not just a "Ooops he has a small hernia" - the vet was negligent and did not close my kittens stomach up. He could have had parts of his bowel die, gotten a serious infection or even died. This was not just a simple mistake, but a huge error on this emergency clinic. We tried to get a refund, the manager would not work with us to refund us the cost of either the first or second surgery even with pictures and surgical notes about what my vet had found. The vet who did the surgery, never called to apologize and was honestly a bit of a jerk to me when I went in there. I would NOT recommend this place to anyone, especially for something as serious as this.