I have been a customer here, and have brought 3 of my cats in for various reasons. They were always kind and good with the cats, but today I called because my cat is very sick and I can't afford a 300 dollar bill. I asked if they would work with me, as in I could pay part of the bill now and part later. I was rudely told that is not how they do things there. I am sad to say I got the distinct impression that they do not actually put the animals first before money, and therefore they do not actually care about your pets. I would recommend going somewhere else that genuinely cares.