Dr. Wilson and his clinics were recommended for my dog's orthopedic surgery. I live in Detroit so I opted for the closest clinic, being the Sterling Heights Animal Clinic. For the surgery consult appointment, I waited one hour after my scheduled appointment time in the waiting room, then I waited 15 minutes in a small exam room. The Dr. was professional, but not apologetic for the wait time.
The day of my dog's surgery her check in went smoothly and I was notified at 5PM to pick her up at 8PM that night. Again, I waited in the waiting room for 45 minutes, then I was taken to get post surgical instructions, and then I paid--I waited another 10-15 minutes after I paid. They brought my dog out and she looked like she had been hit by a car! Her incision was bleeding and she was extremely groggy from the surgery. After an hour of waiting for my dog, they advised that I let them keep her overnight!
The following day, I got a phone call asking how my dog was (mind you they still have my dog!). After work I called to see when I could pick her up, they told me that they didn't have my dog....I asked, ""what do you mean, I left her there last night after surgery, remember.""
""Oh, we transported her to the Romeo clinic, let me give you that number."" No one told me that was happing.
So I call the Romeo clinic and they told me that they would have to check with the Dr. and call me back. At this point I asked to be called promptly because I was already half way there because I work in Rochester Hills, but live in Detroit. Low and behold, I waited another 40 minutes after I got the clinic until I got my dog in my car.
Yes, it continues....I have been trying to schedule her 10 day check up and staple removal with no success. The staff on the phone has been rude. They keep telling me that they will call me back and they don't. When I call, they keep telling me he is booked--when I ask what do I do, how long can she go? They just keep telling me he's booked and they'll have to squeeze me in--they need to talk to the doctor--they will call. Well, they haven't done any of that to date. I have paid my bill in full, I am a surgical patient, I would think they would schedule accordingly. I am thinking of calling them and telling them that I saw staple removal on youtube and that I can take it from here!
I will never recommend this clinic to anyone. If you have to pay another 100-200 dollars for an orthopedic surgery, it would be worth it not to be treated so poorly.
Pros: recommended orthopedic surgeon
Cons: disorganized staff, rude staff, long waits