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Animal Care Clinic - 22 Reviews - 3340 San Pablo Dam Rd K, El Sobrante, CA - Veterinary Services Reviews - Phone (510) 222-9966
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Animal Care Clinic

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3340 San Pablo Dam Rd K (at Princeton Plaza Shopping Center (Next To Raleys))
El Sobrante, CA 94803
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(510) 222-9966
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Animal Care Clinic - El Sobrante, CA
Animal Care Clinic - El Sobrante, CA
Animal Care Clinic - El Sobrante, CA
Animal Care Clinic - El Sobrante, CA
Animal Care Clinic - El Sobrante, CA

Reviews

( 11 )
( 6 )
( 4 )
( 0 )
( 1 )

Best

I have been taking my pets to Animal Care Clinic for over 10 years now. While they used to have a high turnover, I have seen a dramatic improvement in customer service over the la...

Worst

I wouldn't take my dog to this clinic if was the last place on earth!! My dog was mis-diagnosed fron the beginning and almost on her death bed!! She is slowly recovering from some...

Wonderful Hospital 3/19/2011

I have been taking my pets to Animal Care Clinic for over 10 years now. While they used to have a high turnover, I have seen a dramatic improvement in customer service over the last 5 years. The doctors are very well trained, very dedicated and I trust them with any of my pets well being. The technicians are hard workers and seem to enjoy their jobs. The front staff is very friendly and diligent. I would recommend this hospital to anyone looking for a veterinarian. more

Terrible Clinic!!!! 1/21/2010

I wouldn't take my dog to this clinic if was the last place on earth!! My dog was mis-diagnosed fron the beginning and almost on her death bed!! She is slowly recovering from something that could have been detected from the beginning!\r And also put on wrong medications not once but twice.\r Here is the sad part of the story, no apology!! more

Besser Rottweilers 1/11/2010

I'm A breeder in the pinole area for 15 years. after years of trying to find a good vet I finally found one. Dr. Evens has met all my needs with no over charges and GREAT service. HIGHLY RECOMMENDED!!! more

Dr. McKee is FANTASTIC 11/1/2009

Dr. McKee at the Animal Care Clinic is the best vet I have come across yet. When I got my dog he was a rescue with pre-existing health conditions so I have spent my fair share of time at the vet over the last five years. Over the summer my dog began to show symptoms of illness, not eating and lethargic. After some initial visits with no serious tests or diagnoses, I brought him back in and met Dr. McKee. Even though his symptoms were vague she took the time to really look through his past medical records and became concerned before I even really was. My dogs health continued to deteriorate and when it became clear that he needed to see a specialist, Dr. McKee worked with me to find one locally so that I could still visit him. While my dog did not make it through the ordeal I cannot thank Dr. McKee enough for all of the time and effort she put into keeping an eye on both of us. While my dog was being treated at another hospital, she continued to monitor the case and was always willing t more

Long Time Satisfaction with Clinic 2/27/2009

I have been taking my pets to this clinic since 1989 (dogs, cats, rabbits) and have always been very happy with their kind service, caring attitude, and efficient and very competent vets.\r \r There prices are extremely reasonable; but even when I see a "deal" for services elsewhere, I choose to remain with this clinic knowing I can trust them for the best care for my pets.\r \r Denise B more

VERY NICE STAFF AND FAST SERVICE 2/5/2009

I went there just to get my dog's butt cleaned up. She was scooting a lot and I was recommended to take her to clean her glands. I was very well treated over the phone with quick answer and polite talk.\r When I got there with my dog, I waited for about 2 mins only for someone to acknowledge me and ask me if I have been helped yet. \r There were three people in the lobby, I guess waiting for their dogs to come out, and one person had just arrived with me, but the staff was very quick and prompt to get me in and out in just about 15 mins. And that including the time for the service as well. \r It was my first time at this clinic, so I really recommend this clinic so far. \r The service was very good. My dog stopped scooting and it wasn't expensive as the other vet clinics I have been to. \r Last time I took her to see a vet at PetSmart Clinic in hilltop plaza, they almost try to jump from the counter and grab my wallet for money.\r It was horrible. They only think about money a more

Great pet care. 9/4/2008

We have taken our dogs and a couple of birds to Animal Care Clinic in El Sobrante for years. When the time came to put our beloved friend and companion, our 15 year old dog. down, they did this with sensitivity and extreme kindness. Pros: Sensitive and caring staff Cons: Vet could have been a little more experienced more

Four paws up! 7/17/2008

I have taken MANY animals to this clinic and will continue to do so. They are thorough, professional, compassionate animal lovers. They have never hesitated to discuss any aspect of my animal's care with me, including cost, etc. They have been some of the most compassionate people ever when I have had to put a beloved pet to sleep, and have helped me nurse several animals back to health, as well as standard care.\r \r I can't recommend them highly enough!\r \r PS My favorite doctor is Patrice Wehren, but they're all great. more

they've helped me alot!!! 6/13/2008

I'v been here sooo many times and have always left satisfied with the service I recieved.. They're prices are a little high , but you can't put a price on the health of your pets. So far they've been super helpful and I have never been in any altercations with any of their staff or doctors. It's unfortunate that people have commented bad on this great clinic!! GOOD JOB... A.C.C! more

Wonderful place- worth my drive 4/11/2008

I live in Walnut Creek and never think twice about driving all the way to El Sobrante to take my dog to the vet. The admin. staff is young and upbeat, you can tell that they all genuinley love working with animals AND people. I have always seen Dr. OConnel who I love. She is gentle and always takes her time answering our questions and giving us the attention we need. This clinic knows that finances can be tight for everyone so they do their best to be VERY transparent with their fees and are always reasonably priced. All you have to do is visit the facility and look at their patient wall where they hang countless letters and cards from families who's pets have been well cared for by the team at the El Sobrante Animal Care Clinic. \r \r Be careful with weekend apointments, especially Sundays. Because they are one of few clinics open then there are often walk in emergencies which can cause delays to your apointment. more

The Service is not worth the money you pay them 11/24/2007

Dr Wehren is very good,She's sensitive and compassionate to the pet and owners needs. she patiently and takes time to explain every situation. I guess thats the only reason why i bring my dog there. What I don't like the most is they'have too many staff, and they're all kids and mostly unprofessional. The front desks are always crowded and they all chit-chatting. They only greet the people they know, There is this one lady, she always rolls her eyes behind you when you asks her questions. Very unprofessional. I already spent more than 6k for one dog only, but they won't see your dog after a major surgery for a post-op check until you make an appointment and to get charge for another ofc visit. Good Drs. but their system, is all about money!!!!!!and also their meds are really expensive....My dog is in critical condition right now but as soon as He gets better, i'll find a new vet. and I'm transferring my 2 other dogs. Pros: Good Drs. Wehren, Evans, Lamp Cons: Front desk people are kids and very unprofessional. They're just there to make money. No patient Care. more

finally found a vet I like who loves my puppy too! 11/6/2007

After going from one impersonal and expensive vet to another trying to figure out why my puppy was having diarrhea, I finally found the ACC. Everyone from the front desk staff to the technicians to the actual vet were fantastic. Knowledgeable, didn't hurry me or puppy, let me know of all my options and answered every question. For the first time I spent more time getting information from the vet than sitting in a waiting room! Inexpensive for the quality of care. more

the best place around 10/16/2007

I love the Animal Care Clinic. They made me an appointment an hour after I called about my puppy being sick. She tested parvo positive and they gave me a lot of options based on my financial capabilities. I did the outpatient care and had to bring her back everyday for treatment. They always had her file pulled out and were ready to get her started right away. She made a quick (3 day) recovery! They have a large staff and all are very kind and affectionate with Malli. However, it was a different veterinarian seeing her everyday. Otherwise, it is by far the most affordable place around and I definitely recommend them!! more

EXCEPTIONAL CLINIC 10/16/2007

I love the Animal Care Clinic. They made me an appointment an hour after I called about my puppy being sick. She tested parvo positive and they gave me a lot of options based on my financial capabilities. I did the outpatient care and had to bring her back everyday for treatment. They always had her file pulled out and were ready to get her started right away. She made a quick (3 day) recovery! They have a large staff and all are very kind and affectionate with Malli. However, it was a different veterinarian seeing her everyday. Otherwise, it is by far the most affordable place around and I definitely recommend them!! Pros: large friendly staff, quick treatment Cons: different veterinarian each visit more

Good vets...but buy your meds elsewhere. 7/20/2007

I agree that the doctors at this clinic are terrific. They really do care about the animals and provide excellent treatment, and have taken great care of my 4 cats--one of which has kidney failure. :-( \r \r However, a word of advice: Buy your pet medications elsewhere when possible, especially if you have a cat or dog with long-term medical needs. ACC's prices are 3x higher than what you'll pay online at sites like Medi-Vet. For instance, the IV bags I need for my cat are $4.89 online, while ACC charges $18.50! The flea control products like Revolution are also $15 more expensive at ACC.\r \r I wish I'd known sooner considering the thousands of dollars I've spent at ACC. more

Would recommend them 1/7/2007

The vet staff is awsome! The prices are resonable. Carrie, the office manager, is the rudest person in the place. I've never felt the vet was recommending something unnecessary. The front desk staff leave a lot to be desired. They gossip, they aren't out front, they ignore people, and they are slow. Carrie, the office manager, is the rudest person in the place, oh, did I mention Carrie, the office manager, is the rudest person in the place. more

Wonderful, wonderful hospital!!!! 11/9/2006

The staff up front are welcoming as well as professional. Their treatment fees are significantly lower than other vets. The general staff members are very knowledgable and helpful. \r The veterinarians are incredible. They are genuinely compassionate towards your pets. They have a calm demeanor toward your pets that will reassure you. Oh yes, and these dr's can do ANYTHING! They are very skilled as far as treatments and surgeries go. I can't think of anything else to say except that this is the ideal vet for your pet. PROS: Great hours, great staff, and great fees. CONS: I wish they were open 24 hours a day!!!!! more

Best Clinic Ever!!! 11/9/2006

I believe the person writing the story about their dog being spayed without their knowledge of it, is completely mistaken. Either it happened at another clinic or did not happen at all. Animal Care Clinic has forty thousand clients for a reason. ACC is truly the best, I absolutely love it! The doctors, staff and prices are excellent. They are very low cost compared to many others I have priced. There truly isn't a better team of Doctors out there. They have so much experience and knowledge and at the same time treat my pets as if they were their own. They are also open 7 days a week and have great hours. I also know that the largest animal rescue organizations all choose ACC as their hospital, that alone says a lot. They establish great friendships with their clients and keep them coming back for years. Last but not least, ACC is very cleanly and has a wonderful boarding facility. I highly recommend this establishment to anyone looking for a wonderful place to take their beloved pets. more

It is true, it is just ok 10/23/2006

While the doctors are fantastic, the staff is very young and appears to be in high school. They do appear to like animals, but the paper work, assistance, and phone help can be a bit sloppy. PROS: Cheap, walk-in appts, boarding, and grooming CONS: Sloppy service more

Not bad, but there are better places to take your pets 10/3/2006

I've been visiting the Animal Care Clinic for the last five years to have my dog's teeth cleaned. They do have reasonable rates for teeth cleaning except after your dog reaches the age of 7 where it can become considerably more expensive.\r \r In person I find the customer service of the folks at the reception desk to be okay, but definitely not wonderful or outstanding. They don't update their records to reflect changes and they don't appear to enter the information correctly either. I find this frustrating because each time I call for an appointment my information never comes up because it wasn't entered correctly so I have to remember their mistakes in order to help them locate mine and my dog's information. Very annoying and frankly unprofessional. While the doctors are great at what they do, their staff is just okay. Nothing remarkable. PROS: Less expensive than some places; CONS: Poor attention to detail; not good phone skills more
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A Full Service Veterinary Hospital

Owner Message

  • Serving All Of West Contra Costa County, North Alameda, And Solano Counties

    **A Full Service Veterinary Hospital**

    Michael R. Evans D.V.M. - Patrice Wehren D.V.M.
    Tane McKee D.V.M.
    Mandy Hamilton D.V.M. - Beth Phimister D.V.M.


    **Walk-In Vaccine Clinic - 7 Days A Week**. **Spays & Neuters - Microchipping**
    Other Medical & Surgical Services Include:

    *Internal Medicine & Surgery
    *Orthopedic (Bone) Surgery
    *Bone Plating & Pinning
    *TPLO for ACL Repair
    *Oncology Service & Chemotherapy
    *Dentistry - Cleaning & Polishing
    *24 HR ICU Staff
    *Digital Dental Radiograph
    *Digital Radiographs
    *Skin Disorders
    *Ear Problems
    *Ear Cropping
    *Foxtail Problems
    *Birds / Rabbits

Additional information

  • Hours:

    Sun 8am-4pm, Mon 8am-5pm, Tue-Sat 8am-11pm
  • Neighborhoods:

    San Pablo
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