Was a regular customer up until today. The delivery times are usually high at around 45-60 minutes, but that is something that I had gotten used to and didn't mind. About 45 minutes after I placed my order I received a call from them stating that they were running behind and it would be about 10 minutes longer. There was nothing I could do about that so I agreed to a 10% discount on my next order. Finally after about 1 hour and 15 minutes my food arrived. Here are the results: lukewarm stale fries, cold wings, no ranch, incorrect sub, and lukewarm soggy mushrooms. I had paid $26 for this!? I was alright with the wait time, but at least bring me hot food made correctly. I contacted the store and there was no supervisor in the building and the woman on the phone (who by the way was very rude) took my number and said they would call me back shortly. Thirty minutes later I was still waiting, so I decided to call back. The woman said the supervisor is not back yet and then hung up on me. Wow, great customer service. Finally 45 minutes later I received a call from a supervisor. I was offered to have fresh food sent out or they would come pick up the cold incorrect order and give a refund. I did not have time to wait another hour for cold food so I wanted a refund. I then had to speak to another manager who kept insisting that he could credit our account for next time in place of replacing the food. So am I getting this right? I am not being offered any type of compensation or free anything? At least offer something besides the money I ALREADY PAID in place of even eating any of it. They also are sending somebody out just to pick up the cold food since we FINALLY got a refund. Makes no sense to me spending the time and money to pick up something that is going to be thrown out anyways. This was someplace that we had spent hundred's of dollars ordering from for meetings, lunch, etc. Never again. Also, one of the employees here ordered recently she said and the pizza was awful. This place has gone downhill. If you like to wait a long time for food and don't have a preference if it's hot or not, then this is your place.