I hate writing bad reviews but I would just like to warn others about this store. While they initially seemed pleasant, my fiance and I were extremely disappointed in their actual service. My ring is from this chain (Andrews/Rogers Jewelers) and we decided to bring it in to get cleaned and re-plated. We were told it would be finished and ready for pick up the following evening. We returned shortly after the indicated time and they could not find the ring! After quite a bit of searching throughout the store, they finally found the ring-which had not been serviced at all! They apologized and asked if it would be inconvenient to pick it up the following day at noon. To be honest is is an inconvenience since we do not have much free time and the Easton shopping center is extremely busy on weekends. However, we did not want to be rude so we said it would be fine. We were assured by all three employees that they would personally make sure it was ready by noon the following day. Well, at 1:00 PM (we gave them an extra hour since we had lost our faith in their abilities) the next day we called before leaving to double check that the ring was ready before driving all the way out to the shopping center and wasting a large part of the afternoon. Well, to our lovely surprise they had only just put the ring into the ultrasonic. An hour past the ""ready"" time and they hadn't even started re-plating it? AFTER already messing up by a day and costing us an extra trip? Not impressed at all to say the least. They asked for an additional hour to finish the ring and we were greeted by a bustling shopping center, complete with two full parking decks. This was the first time we have had to get the ring cleaned and re-plated and we were planning on using them regularly. After this incident, we were extremely put off by this store and the competency of their employees. We will never return to this store nor will we make any future jewelry purchases with them. We were willing to look past the first mistake (although we were both concerned that they could easily misplace such an important item and have no clue where it was) since mistakes do happen sometimes but their inability to correct their mistake as promised was the last straw. I would think twice before walking into this store!