""I dropped my favorite pair of every day boots off at 11 on my way in to work, and one employee listened patiently as I pointed out all the things that needed to be fixed (loose stitching around both uppers, heel replacement to both, patch needed on the right toe). I was charged $20 upfront and quoted $50 total - not the cheapest I guess, but the boots were in rough shape and this was about a quarter of what I paid for them in the first place, so certainly not unreasonable. I was told to stop back at 6 to pick them up, and when I did, I was presented with my favorite boots, in like-new condition. Not only was everything that I wanted fixed done, and done well, but the boots had been thoroughly cleaned, conditioned, and polished as well! The guy who fixed my boots then recommended some product to keep the leather clean and conditioned. Great quality work, friendly employees, overall good experience. Yes, they only take cash, yes, you're required to put some money down, and no, it's ... off at 11 on my way in to work, and one employee listened patiently as I pointed out all the things that needed to be fixed (loose stitching around both uppers, heel replacement to both, patch needed on the right toe). I was charged $20 upfront and quoted $50 total - not the cheapest I guess, but the boots were in rough shape and this was about a quarter of what I paid for them in the first place, so certainly not unreasonable. I was told to stop back at 6 to pick them up, and when I did, I was presented with my favorite boots, in like-new condition. Not only was everything that I wanted fixed done, and done well, but the boots had been thoroughly cleaned, conditioned, and polished as well! The guy who fixed my boots then recommended some product to keep the leather clean and conditioned. Great quality work, friendly employees, overall good experience. Yes, they only take cash, yes, you're required to put some money down, and no, it's not the cheapest place in the city - hence four stars instead of five. But it's close to work and the train, and there's plenty of signage in the shop warning you that they can't take plastic and that you'll have to give a down payment for them to begin work. They've definitely earned my future business.""
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