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Amy Home Services - 2 Reviews - 39 N Western Ave, Carpentersville, IL - Plumbing Contractors Reviews - Phone (847) 239-5771

Amy Home Services

39 N Western Ave
Carpentersville, IL 60110
(847) 239-5771
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Calling this company will be THE BIGGEST MISTAKE OF YOUR LIFE! My sister lives in our family's modest 600sf condo and had a running toilet. She made the HUGE MISTAKE of calling th...

A Total Scam - AVOID!! 2/26/2011

Calling this company will be THE BIGGEST MISTAKE OF YOUR LIFE! My sister lives in our family's modest 600sf condo and had a running toilet. She made the HUGE MISTAKE of calling this place and paid the price. Guy showed up and charged $80 for walking through the door. Then used the scare tactic of ""the toilet water may be backing up in the drinking water"". NEVER FALL FOR THIS!!! They charged $500 to fix a $50 toilet bowl. She notified me during this process and I argued with them - $500 what are you tearing down the walls??? (I just had a brand new Kohler toliet installed for $275 total in my house) Guy responds- ""No, parts needed to be replaced in the toilet bowl and your sister signed off for a $500 repair"".. ""-and We don't know what we're getting in to with this toilet bowl repair, it could take 5 hours"" Yeah right buddy, it's a cheap toilet bowl, not a ferrari engine... I told them why in world would you spend (charge) $500 to repair a crappy $50 builder stock toilet? after already working for 45 minutes he replied he was almost done and the fee is a flat fee - NO MATTER WHAT. I told him to take an hours wage and leave and he told me it would be $400. (Apparently he is a brain surgeon). I told him to justify $500 repair for 45 minutes of labor and a few brass plumbing parts, and the reply was my sister, currently in college, would be in collections if she failed to pay $500 for the 45 minute repair. She paid $400 (guy was nice enough to knock off $100 after he was in and out in less than hour).. YOU READ THIS AND CALL THIS PLACE YOU ARE A CERTIFIED IDIOT!! plain and simple.. This place is a scam..Their business model is driven by rip offs!! more

Overpriced, poor customer service, 12/27/2010

Amy Home Services offers multiple services, including plumbing. My advice? Go elsewhere? The markup for the faucet they installed was considerable, and they did not even use all of the parts (yet the customer pays for all of the parts and does not get to keep them). I went to the Moen website and also the Home Depot website to check costs. I was billed over $250 for a faucet that cost less than $87 FOR THE ENTIRE SET (faucet, showerhead, faucet handle, and trim). And Home Depot is only blocks away from the Carpentersville location. The repair person wasn't even here for an hour and I was charged an exorbitant amount of money for service. It cost $79 just for the person showing up and breathing oxygen. When Amy Home Services gave a customer service phone call as a follow up, I let them know that the charge for replacing a faucet was exorbitant and demanded an explanation. I was transferred to a very rude manager that explained that it was the customer's responsibility to pay for Amy's overhead, company benefits, and so forth. It was he who explained the service fee for just showing up.And then he tried to sell me membership to his Club, after charging over $550 for a simple faucet replacement. I no longer will use Amy Home Services for any of their services: plumbing, air conditioning, furnaces, you name it. You can get more reasonable prices and services elsewhere. more
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Owner Message

  • Amy Home Services, located in Elgin, IL, is your premier plumbing, heating and air conditioning company. Amy Home Services is a full service Plumbing, Heating, Air Conditioning, Electrical, Drain Rodding provider. We have been serving Elgin IL and the Fox Valley area for over 24 years through our highly trained, licensed, drug and background tested technicians. We are able to provide the best service possible 24 hours a day and you will never get a recorded message when you call AMY. You can count on Amy for the best technology to diagnose and repair your home's existing problems and we only offer the finest equipment possible. Give us a call today and let us know how we can make you smile.

Additional information

  • Hours:

    Sat-Sun 7am-4pm, Mon-Fri 7am-7pm