I had a problem with the ceiling fan for months and, with the first hot weekend of the year, finally decided to call an electrician. I saw this one had great reviews on other sites so gave the number a call. The guy who answered the phone was awesome! (I actually didn't really expect anyone to answer since it was after 6pm on a Saturday.) He spent a lot of time talking to me and asking what the problem was and giving advice over the phone. He was very honest and we actually determined that I didn't need them to come out. He ended up talking me through the problem and fix the fan!