Customer service at this branch is horrible. I needed one new tire and, as it was a bit of an emergency, I first agreed to pay $129 for a Goodyear tire that should have cost around $70. This company then slips an additional $20 lifetime warranty past you, guaranteeing free repairs, mumbling as though it's required. And then, as I sat waiting nearly 2 hours for them to put on ONE tire, I heard a customer complaining that the warranty he bought ""turned out to be no warranty"" as they wouldn't fix his tire. I should have walked out then. After the excruciatingly long wait. I was happy to get out of there. Flash forward to three weeks later. I get a nail in my tire and return there for my free fix. Not a soul in the waiting room, yet the guy in charge tells me there with be an hour and half wait to get it fixed! I got mad and asked the name of another repair shop. Drove a block, and this shop fixed my tire in 15 minutes for free! Avoid America's Tire in Ventura like typhoid. It has to be one of the worst auto repair places I've ever been to -- and that's saying alot.