We give American Vision Windows 5 stars because our experience with them has been an exceptional one. Their quote was not the cheapest and not the most expensive. We looked at other window companies and decided to go with American Vision because of their promise of quality and their customer service. Sometimes you actually do get what you pay for.
We had American Vision Windows install 22 new windows throughout our house. We could not believe that they stuck to their word and did the entire job in just one day! We have had a lot of work done on our home over the years and never have workman finish the when they said they would. A crew of 9 men appeared on installation day and they worked as an amazingly organized team. Both their knowledge and quality of workmanship was impressive. I also want to acknowledge that the crew had impeccable manners and worked with kindness and compassion.
What we witnessed was a clean, professional, and very efficient operation.
At the time we also ordered Hunter Douglas window shades for all our new windows. Just recently we had to call American Vision Windows for a repair to be made on one of the shades. Tracy B. could not have been more helpful. You totally get that her mission is to 'please' the customer. the The repairman she sent, Norm R., was suppose to dismantle the shade and have it sent back to Hunter Douglas to be repaired and put up a paper temporary shade in its place. Tracy said the repair would be 2 or 3 weeks and then Norm will come back out to reinstall the repaired shade. Upon the removal of the shade Norm said, no promises, but if I wanted him to make an attempt at it he might be able to do the repair himself. He worked on the shade for over an hour and SUCCESS. He repaired it and we did not have to wait the several weeks! I then thought of showing him the plastic tabs that Hunter Douglas ties to the end of their pull cords that have cracked or completely broken off and asked if I could do anything about it. He said, ""No problem, I can take care of that for you"". We are so happy and impressed with American Vision Windows' product and the service. We are in gratitude that a company such as this exists!
Thank You, Jody & Stephen K., Studio City, CA