American Royal Travel booked a vacation for me to Florida. the whole trip was a nightmare from the rental car company to the dirty Howard Johnsons. We were charged for luggage at the airport, our ticket information was inccorrect causing issues at the ticket counter and the the rental car company over charged my credit card by 1000.00.....The whole trip was a nightmare. I was under the impression that we were getting a decent sized car and I received a small car that barely fit my family in it. The worst part is....the prior day before I left I sat down in an office at American Royal travel and went over EVERYTHING with the travel agent and I asked several questions....... When I got back home I called American Royal and I was told that I paid for a 2 star vacation and that is what I got. I was told I had to contact Spirit Vacations with my issues and that they could not do anything. Why pay for a travel agent? I have went through Pro Travel in Muskegon and it was the best experience. I never had a problem. I DO NOT reccommend anyone to American Royal Travel Agency. You would be better booking everything yourself. The customer service is absolutely awful.
Cons: HOTEL< RENTAL CARCUSTOMER SERVICE ----AWFUL