Here's the deal, American Pie has been in business for a while. I am now 24 y/o and used to get american pie in high school because it was right across the street from my school. I used to think it was the best thing since sliced bread. I left the twin cities for a few years and came back a couple years ago. Last summer I decided order it again because they were open late and I had fond memories of their pizza. We went all out when we ordered, we got a pizza, wings, ""cheesesticks"", I was very excited. Our total bill was probably 30-40 bucks I don't quite remember.
That is where the good experience ended, after ordering it went all downhill.
We waited 2 hours for the food, I'm pretty patient but that's a little long to be waiting, I could have cooked all that myself by then. When the delivery guy got there he had a bad attitude...didn't say hello...just stared at me while I counted the cash to give him, handed me the food and walked away despite my attempts to exchange some sort of pleasantries. All that aside, I was still excited for the food. I opened the wings first and tried one, it was awful. It was cold, soggy and had no flavor. The cheesesticks which cost like seven bucks, were two small slivers of bread with some sprinkles of melted shredded cheese...also cold. And the pizza was also cold, hardly any sauce and tasted worse than dominoes cardboard crust. I was furious with the service and the food. I called back and talked to some kid maybe 16 y/o which is not surprising, but when I asked to talk to a manager, he claimed to be the manager and perhaps he was, but no manager I know would SWEAR AT UNSATISFIED CUSTOMERS!!! I told him I would like a refund and would return all the food if the driver came back and I would give him another tip for the trouble. The ""manager"" said somethinge like...""There's no F***ing way our driver is going back out there..."" I responded with some furious comments of my own completely taken back by this outburst from a ""manager."" I told him I would come down myself the next day...and I did.
My girlfriend and I brought all the food back to the store in richfield where we talked to a very unpleasant and child-like middle-aged man who could not believe that I didn't like the food. He literally could not understand the concept behind me being unsatisfied. I told him about the phone exchange with the ""manager"" and he informed me that his son was the manager the previous night...go figure...I then realized how a manager could be so rude. After explaining to this man probably 10 times (not exaggerating) that I thought the food sucked, he still couldn't believe it and stared at me with the dumbest blank look on his face and said...""Something else happened, this doesn't make sense.."" I was starting to lose it, and just asked for my money back. The slow man refused to give me my money back and said (I will never forget this line for as long as I live)...""So, when you..uhm...go to a sit-down place to eat and order a bunch of food, try a few bites, and dont like it, you expect them to refund your money or give you more food?"" Seriously, this man was not intelligent. I said YES!!!! especially if it's food I would normally love, but it's just poor quality. It's not like I was ordering an exotic food for the first time. WHO THE HECK WANTS COLD WINGS???!!!!!! Anyways the guy eventually and reluctantly gave me two coupons for free pizzas. and as I walked out the door, he said...""Have a nice F***ing day!""
This was an awful exerience and I would not recommend American Pie to anyone who enjoys a family atmosphere and quality food. If you do order from there, do not expect them to be friendly or treat you like a valued customer. My understanding is that it is family operated, the whole family is unintelligent and mean-spirited. DO NOT EAT THIS FOOD!!!!!