Chris Tlougan in the Winter Haven, FL office was in a word, Amazing! I had a VA file that had been in escrow with a National Lender for already 30 days, with time dwindling away & the file stalling because of what seemed like non-stop issues. The Seller was antsy & anxious, demanding we do something different or else the property was going back on market. A day or so earlier, I had received a farming email from Chris describing his success with saving flailing VA files & the quick turn around time he was capable of. Familiar with Chris, but having never used him before, I called to give him the skinny on my deal & see if he thought he could add this file to his success story. He immediately got to work on it, which let me tell you, was WORK! Name an issue and this file had it (except appraisal, go figure:-) Chris stayed on top of it right down to closing. One particular day I was waiting for a pretty significant answer for Selling Agent, but would be showing property all day, so sent an email 1st thing in morning, only to have Chris call me immediately back at 7am EST with the answer so I could get it where it needed to be before heading out. Very professional & forthcoming with no sugar coated BS, exactly what an anal retentive RE agent like me needed to get it done. It was an entire 35 days of ABOVE & BEYOND! I just can't say enough to sing his praises!