I *cannot* relate to that negative experience at all... it kind of makes me wonder about the state of mind of the writer below and what really transpired in that phone conversation (there's at least two sides to every story, you know). Here's what I CAN say about Gerrianne Billo after YEARS of a relationship with her: Gerianne is a conscientious worker, who devotes mega hours to her business and customers. Need her after work hours? Just call. Need her on the weekend? Just call. AND, she has never once been anything but polite and professional (at the very least, and often times she's quite fun to converse with!) Once, when quoting to me on a new policy I was looking for, Gerrianne advised me to go with someone else as price at that time was a big driving factor. Did she get in a huff? Not at all. I found her response to be caring and thoughtful of ME. And now, several years later, she's still in my stable of trusted advisors. Your loss, Aishwarya.