Our experience was a little unusual. We had a problem with a roof that was newly installed. It was essentially a thin membrane installed over an existing roof, and the person who installed it said there were holes in the roof that had been caused by either squirrels or raccoons. So, we called American Pest Solutions, and the person who came out told us he did not believe the holes were caused by animals. He wrote a report describing how in his expert opinion we did not have a pest problem.
The technician we worked with was very conscientious and cooperative. He was very serious, professional, and he showed up on time.