I should have read the reviews before taking 6 pairs of shoes in for sole reattachment. Not only did this business do an overall shoddy job, but 3 of the 6 literally separated as I examined them and had to be redone entirely. Dried glue had seeped on the rubber soles and leather uppers, which had also been scratched. In some places, the soles hadn't been glued at all! One pair of shoes were completely ruined and had to be discarded on the spot. How difficult can it be for self-described shoe experts to reattach a sole to a shoe?! On the second trip, it took nearly 20 minutes for the front counter to find my order, which had been further damaged. As I examined the shoes, he was very rude and obnoxiously accused me of knowing nothing about shoe repair. I responded by saying the same could be said of him, which spoke even greater volumes, considering the business he's in! He asked me to never bring a pair of shoes in for repair again, and I happily obliged by promising to NEVER return to his establishment AND to warn all other potential customers away. I couldn't even get a refund of the nearly $100 spent on 6 sets of shoes and ultimately had to discard half of them. Talk about horrible customer service! In hindsight, I could have done a better job with Gorilla Glue at less than a tenth of the cost. I would not recommend this unprofessional family-owned business to anyone, and I'm politely cautioning all readers of this review to get your shoe repairs done elsewhere!