Buyer reviews are an important way for consumers to get a clue about businesses before investing their money in important and sometimes life changing purchases. I have read from the other reviews that American Decorating Outlet has over $12,000,000 in sales. I personally know the owner, his wife, and have enjoyed visiting the showroom as a friend on many occasions. It is warm, inviting, and inspiring. As a single dad I have limited resources, and American Decorating often gives me ideas and free advice.
I have witnessed transactions in the store (showroom) and see happy faces. My own experiences are the same (by the way, I've had tile, flooring, and kitchen work done).
I believe most customers won't take the time to review businesses, which is the reason for my writing this. I felt sick to read the mean reviews that are clearly not by customers.
ADO is established here on the West Coast. I have met people that tell me how happy they are, and that the service and price made the biggest difference.
People are human and mistakes can happen, however I believe this company makes good when mistakes happen. Sometimes this means fixing something internally...
A company must hire and contract with personnel that have a healthy spirit; work ethics, integrity, and character must reflect the company. Plus, skills must be sufficient to satisfy customers' quality needs.
It's a balancing act to protect the consumer, the employe, and the business itself. I feel for the guy that lost a job, but he/she must deal with their loss and grief, not strike out in response.. this is called cyber-bullying.
Hope this helps shed light on ADO and the various reviews posted by disgruntled ex-employees or contractors. Please comment and ask questions if needed.