We rent all years a property in the keys and the last time we selected a property manage by ?America Caribbean Real Estate? and it was the worst experience we had in our entire life.
They had a complete lack of responsiveness. We call several times to get the wireless key to connect to the internet until we desists, so at the end we have to use our smart phones to navigate on the network.
Last day, in the checkout they call the police department of Key Colony City to count heads to see if we have more persons that the ones included in the contract. Beside the very bad attitude of the police, in front our children, we were 8 instead of the 9 in the contract. Ridiculous!!!
The agent, named Leslie Christensen, was the most un-professional real estate agent we had sought in our life (we were under the impression of a company in the 3rd world). As part of the checkout process, she started, in front of us, to look for reasons to take money from the deposit. At the end there were no reasons at all but you got the feeling of people stealing your money in front of your face.
A week later we received the deposit back, and, as expected, they took 25% of the money with the simple reason the cleaning company have to use more laundry loads as the expected. How can be possible you can use more than the bath towels provides by the home owner?
Of course, we tried to contact them with no response at all. We submitted a complaint to the BBB and are waiting for the process. This company doesn?t care about their customers beyond the money they can take from their deposit.
We DO NOT recommend this company at all. In the 20 years we have been in the keys, sometimes more than once in a year, we never sought something like this and unfortunately they ruined our week.