If you need to have an appliance repaired, and you intend to use American Appliance, just know that getting them to even come out to your house will be like running the gauntlet. Getting them to actually fix said appliance... well, if you manage that feat, I applaud you. Five visits and two techinicians later, my refrigerator is in worse shape than when I started.
Pros: absolutely none
Cons: poor service and customer relations, inability to fix broken appliances, inflexible scheduling