JavaScript is not enabled.
America Dog & Cat Hotel - 17 Reviews - 2900 E Patrick Ln, Las Vegas, NV - Specialty Animal Services Reviews - Phone (702) 795-3647

America Dog & Cat Hotel

Claim
marker
2900 E Patrick Ln (at Eastern Ave)
Las Vegas, NV 89120
marker
(702) 795-3647
Incorrect info? Correct your listing

Reviews

( 7 )
( 1 )
( 0 )
( 1 )
( 8 )

Best

I have brought my dog to American Dog and Cat Hotel for the third time in a row, now. When I checked Yuffie out, she almost didn't want to go back home with me! Every time I am...

Worst

My dog stayed here, for his first time, over the weekend for three days. When we dropped him off, the staff assured us that they would take good care of him and watch him constan...

My dog just loves it! 2/25/2012

I have brought my dog to American Dog and Cat Hotel for the third time in a row, now. When I checked Yuffie out, she almost didn't want to go back home with me! Every time I am going to Vegas I am always bringing her there because I know that she will be very well taken care of by a well trained and friendly staff. Plus the bed rooms are really nice and comfortable and the playground is huge and well organized. My girl is super picky and the fact that she loves the place just says it all, doesn't it? more

Most Awesome Boarding Hotel In The World! 6/21/2011

My experience at this pet hotel was very positive. I would definitely board my (uncastrated, docile) male here again. AD-CH let me pick up after-hours, just ring the bell. Great staff make dropoff and pickup painless and fun for everyone. Both visits, the afternoon staff knew MAX by name, and obviously were great at running him into and out of his kennel - the secret trick! Max was calm in the evenings, a sure sign he's had a good day. NOTE: Like kids, Puppy requires vaccination--for bordatello(sic) to prevent 'kennel cough' (a common cold). more

MY DOG GOT KENNEL COUGH HERE AND SO VERY SICK 2/27/2011

This place is terrible my dog got so sick with kennel cough. I called them after I took Yogi to the vet and they did not even care I spoke with the owner Joyce and she was so mean to me. I just wanted an explanation as to why my dog was so sick and they did not even care to call me. Be careful this place is dangerous. more

Hotel owner 1/2/2011

I own this hotel. You people who post lies know who you are. These past 2 recent posts did not occur at my hotel. Reviews are for people to post who have had real experiences at a place of business, not for disgrunted employess to post and try and hurt a business. Grow up people, if you got fired, it was because you did not meet the standards that are required to work at this hotel. We are a 5 star dog and cat boarding facility. I challenge anyone to come and board with us and find out for yourself how good we really are. Leave the reviews for the real customers. If you people can't hold down a job and do it properly than that's your problem. more

BEWARE OF THIS PLACE IT IS HORRIBLE 1/1/2011

I Boarded my dogs over Christmas they gave me back so much of my dogs food I made sure it was the correct amount for his stay and I am in shock at what was returned to me. He also has kennel cough the vet said he got it there. I am so upset he smelled like pee like he had been going to the bathroom in the room and it was not ever cleaned and he was laying in his own potty. It was very expensive and I can not believe they took such poor care of my baby. Please do not take your dogs here it is awful more

MY DOG ALMOST DIED 10/28/2010

I BOARDED MY DOG AT AMERICA DOG AND CAT HOTEL ON PATRICK FOR THE PAST TEN DAYS. I PICKED HER UP AND SHE HAS LOST SO MUCH WEIGHT I DONT THINK THEY WERE FEEDING HER. SHE NEVER HAS A PROBLEM EATING WHEN I LEAVE HER AS I GO OUT OF TOWN AT LEAST EVERY THREE WEEKS FOR 7-10 DAYS. WHEN I ASKED THE MANAGER WHY MY DOG WAS SO THIN AND HOW HE WAS EATING HE DID NOT EVEN KNOW WHO MY DOG WAS. HE ASKED THE BACK STAFF AND THEY SAID SHE WAS NOT EATING SO WHY DIDN'T THEY CALL ME I ASKED.. I KNOW THIS IS NOT TRUE SHE NEVER HAS A PROBLEM THEY WERE NOT FEEDING MY DOG. NOT ONLY DID THEY NOT FEED HER BUT SHE WAS COVERED IN FESCES AND SMELT LIKE URINE. I DONT THINK THEY EVEN TOOK HER OUT OF THAT ROOM OR CARED FOR HER AT ALL. THIS WAS VERY EXPENSIVE AND A BIG MISTAKE MY DOG COULD HAVE DIED SHE LOST SO MUCH WEIGHT. I JUST HOPE NO ONE LOSES THERE DOG BECAUSE OF THIS HOTEL... more

Don't Waste Your Money 9/29/2010

My Husband and I have used American Dog and Cat several times. Always a good experience. Well we tried to check on how many days we had left. Well come to find out they say none. According to D&C our last day was on Dec 17, 06 Well it just so happens that we paid 849.00 to get 13 more days, which according to D&C they would never expire. Well the business was sold to another person. And guess what they do not have a record of our purchase. I have my credit card statement that shows I paid on Dec 17,06 Do you think the new owners would even consider offering us something, well no way. So we are out 849.00 So I suggest to anyone out there that they get plenty of proof when you purchase their very expensive rooms. I can't believe a business owner would take the chance of losing business because of word of mouth. And believe me I will never recommend this place to anyone. more

MY DOG GOT BIT!!! 2/25/2010

I had been boarding my dog there since she was a puppy. I had really come to like american dog & cat and so had my dog. We also really love Heidi, she is a great person and really cares for the animals. Recently my dog got bite at the hotel. She had to have 15 stitches in her back. The bite was down into the muscle, so she obviously screamed out when it happened. No one said anything to us when we picked her up. I understand that accidents can happen in these environments. I work with my dog around people and other dogs all the time. My dog is a therapy dog. I may have decided to stay on as a client had the situation been handled with some care. But the owners were extremely callous the way they treated us. Our family (especially our 2 children) was very upset about what happened. We received no compassion from these people. They did not try to compensate us for the $500 vet bill. Nor did they refund over $400 in doggie daycare. Not even ""Sorry "" I now have heard they have had other complaints...I wished someone would have warned me. BE WARNED!!! Cons: BE WARNED!! more

Good place !!! 11/13/2009

I used American Dog & Cat Hotel , First time visitor . I had no complaints , I needed boarding ASAP and i got a reservation made and my puppy dropped off in the matter of a couple hours with no hassles , when we arrived she ran into play with all the little dogs her own size , the friendly staff took the whole family on a guided tour of the Facility . For our puppy being rescued from the Human Society i would never make her go back into a cage , there suite ( we chose a mini for our Dashound) was well more large enough for a small puppy. She even got her own plasma T.V. in her suite , the price was well worth it , she is not locked up , she plays all day , sleeps all night . I do recommend this place while u are vacationing , Pros: No cages , full day of play for ur little one :) more

TOO MANY RED FLAGS 9/1/2009

Attempted to take my two dogs just for daycare the Friday of the 4th of July weekend. When I called, the manager made it painfully clear that she had 32 RESERVATIONS and that my drop off needed to be quick to accommodate 32 RESERVATIONS. She did not ask me to do an eval since my dogs had been to an all day play daycare before. \r \r When we arrived, it was sooo stressful, there were two dogs in the room facing the lobby that kept barking at my dogs; there was a cat (YES! a cat) unleashed and wandering around the lobby which one of my dogs is a rescue and I was told he absolutely does not get along with cats; I asked about the first day being free as advertised on their website and the manager quite curtly said that there was no way possible she could give me free daycare when she has 32 RESERVATIONS on a holiday weekend; she reviewed their shot records so quick that she thought some were missing and told me that she couldn't take them to which I had to go over them with her; I had to repeat myself several times because she was in such a hurry; and finally, another dog came in while we were waiting and my male dog growled and the manager immediately told me that she couldn't take him because he growled and it meant he was unsocialized and aggressive and that she didn't have time for him. As I tried to explain that none of us saw what happened considering we were going over their shot records (could have been the cat, could have been stress, could have been anything), she just responded that she had 32 RESERVATIONS and she didn't have time to find out what happened. \r \r I was inconvenienced and left with my dogs. However, it worked out for the best after reading some of these reviews. Needless to say, the whole interaction took about 7 minutes and the manager most truly treated it like nothing more than a business. \r \r The manager never acknowledged my dogs or asked questions about them (i.e. names, ages) or even introduced herself or the daycare facilities. She kept confirming that I was only there for daycare, which made it seem if I wanted to pay to keep them longer, she would have made an exception. \r \r I do NOT recommend this place, there are several other all day play daycares that are soooo much nicer and more competitive with rates and special care. Of course, I can't comment on the treatment the dogs get at this daycare, but the manager does not give a warm welcome that you would expect at these prices and most of all, the place to leave your loved one. Pros: No kennels Cons: Manager with bad attitude and may not even care for the dogs more

BEST PET CARE IN TOWN 12/22/2008

I have been using the America Dog and Cat Hotel for years, and it is the best pet boarding\r ever!\r The staff is so friendly and really love my dogs.\r When they come to the door they don't even say goodbye, they run \r for the playpark.\r After boarding here I could never board my little ones\r anywhere else. Pros: play park, great staff, dogs love it Cons: prices are higher more

couldn?t imagine leaving my babies anyplace else 12/18/2008

I don?t know what I would do without the American Cat and Dog Hotel. I couldn?t imagine leaving my babies anyplace else. I know when they stay there they are in good hands. I feel so much better knowing they have lots of room to run around and make new friends. I?m very impressed with the play area and sleeping rooms. I?ve seen other facilities in town but they are no comparison. \r \r \r Pros: Dogs are able to run around all day Cons: Hours for pick up more

America dog and cat hotel 6/18/2008

I am a concerned citizen and I feel that it is so petty that you take your dog to a animal resort or hotel and then come and complain about it! You spent your money for your dog to stay at a animal hotel and it is just that a animal hotel...you have the choose to bring your animal his or her own food, toys, and bedding if you don't they do provide it for you. Your dog is in a comfortable room or suite with entertainment and i could bet that the staff play and socialize with your pet while it is staying at hotel! They have play areas for your pet to go and socialize with other pets that are staying at the hotel so your pet doesn't feel lonely! But all you people want to do is complain that your pet wasn't treated like royalty! People work hard at there jobs and I think people need to take a second to realize that! At a animal resort/hotel there are more animals then just one persons pet so figure how many rooms and suites there are to clean up and animals to take care of but no one thinks about that they think about how there dog wasn't watched over every minute it was there or that maybe there dog might smell like urine! I mean come on now the first thing a dog is going to do in a new environment is urinate to mark its new territory all dogs do that! If you want your dog pampered and treated like royalty then you need to dish out more money and get a private dog sitter that way you pay them to take care of just your dog but that is not what a animal resort/hotel is they take care of multiple pets feed, medicate,and clean up after. So in conclusion STOP COMPLAINING it is not just your pet at the resort/hotel...I am sure all the employees do their hardest to make you and your pet happy if they do not meet your standards I am sorry they are human! Pros: hard working emoloyees more

NOT THE PLACE TO LEAVE YOUR LOVED ONE 8/23/2007

These people are so mean and only looking for your money. As long as you pay and a lot, they will smile and keep you in good graces. They are in it for the momey and that's all. You can find many more caring places other than this one. Don't be fooled by the decor. more

Horrible Care 2/28/2007

My dog stayed here, for his first time, over the weekend for three days. When we dropped him off, the staff assured us that they would take good care of him and watch him constantly to make sure that he felt comfortable during his stay there. When we picked him up on the third day, he was too scared to come out of his suite, he was backed up into the far corner, and we had to go back with the staff to get him. When we entered his suite there was urine on the floor, other dog food in his bowl (we provided his own dog food and they assured us that he was going to eat ""his"" food), and his bed was soaked in urine. When I went to pet him, his hair was matted and oily. I asked the staff member what was on him, and he just simply replied ""I don't know"". My dog just wanted to get out of there. He couldn't run towards the door fast enough. Later I realized that he himself was soaked in urine. They didn't take him out of his suite often enough to let him go to the bathroom. I asked the staff how he was over the weekend, and the lady Lois said ""It seems like he did fine."" She had no idea! No one there could tell me what he was like over his stay. They were just interested in getting us to book another stay! We also noticed that his nose was scratched and raw. It is as if he got bit by another dog or scratched it trying to get out of there. Either way, the staff didn't bother to notify us when it happened, or they just didn't see it because no one was paying any attention to him over his stay. I am never taking him back to that place again. paying $80-$100 a night is ridiculous if he is not going to get the care they promise. Don't let your pet stay there unless you don't mind them sitting in a room by themselves the whole time and coming home soaked in urine! more

Great staff, accomodating, friendly. our baby loves coming here 1/26/2007

We have been bringing our greyhound to the America Dog & Cat Hotel for over a year now and have been very pleased with their service. Because our girl can't socialize (retired racer; high prey drive, delicate), she gets a litte extra attention after play time. We have our own food items that we bring for our baby, and staff is very happy to oblige special needs. Our girl always returns to us as the same happy dog she was when we dropped her off and the staff very clearly loves her! Highly recommended! more

***PLEASE READ- NOT Recommended at ALL!*** 8/16/2006

I was initially impressed with the facility, and ultimately purchased a multi-stay package for my dog, Sid. On his first stay he developed problems, not the hotel's fault, but because of his age (10 year old Great Dane.) He was unable to stand up after extended playing time, and when I arrived to pick him up, found that he had urinated several times on his bed, and the staff had more or less just trown treats and other food around him in a vain effort to get him to eat something.\r \r I attempted to reach the owner, Chris to see what my options were for the remining visits- it was obvious that it was unfair to board Sid again, or to task the staff with trying to care for him. After repeated messages being left for Chris, (he did not answer ANY of them) I fianlly reached him, and was very directly told that it was just too bad that I had spend over $900 for hotel stays that I could not use. He said I could use them for another dog, sell them, or give them to charity. I tried to get a word in, but he cut me off, and said the conversation was ""over."" He then HUNG UP ON ME.\r \r Chris was more concerned about keeping money that I would never be able to use than he was about the referrals I could provide. I was very surprised at Chris' lack of customer service skills, and ultimately his lack of care about customer satisfaction. He would have been able to make the money refunded to me back many time over if he would have done the right thing.\r \r I would STRONGLY discourage anyone from using his business! Pros: Nice open area for dogs to play Cons: HORRIBLE management/owner- would caution EVERYONE from using this business! more
< Previous 1 Next >
SPRING SALE!!!:
20% OFF all yearly plans
Use spring at checkout. Expires 6/30/2018

Additional information

  • Hours:

    7am to 7pm 7 days a week
  • Neighborhoods:

    Paradise
badge