I heard about AVAC from a friend and after seeing reviews on here I decided I would run by and check the place out for myself. In my experience the staff that "greeted" me was absolutely terrible. As I walked in there was a lady who was posted up at the front counter and I thought she was a customer so I waited patiently. The lady who was standing in front of me was head groomer and she resembled someone who had just come back from Woodstock or a Widespread Panic concert. Don't get me wrong I have nothing against either event, but I just expect their to be a level of professionalism that businesses should look to uphold. Anyways, she turned around to look and me and said "Hey......" in a completely unwelcoming way. I proceeded to speak with another lady who looked to be the receptionist and I asked her a little about the practice and then I asked her what her recommendations would be for an ear infection that my dog has. First off, when I walked into the place no one greeted me or seemed to be concerned that a potential customer just came into their facility. I would understand if they had a waiting room full of patients, but unfortunately this was not the case since the waiting room was empty. There was absolutely no enthusiam whatsoever in their staff. In my opinion, no matter what field you work in, great customer service is key to having a reputable practice and having repeat customers. If you want to take your beloved pet to a place where people sound like robots, say "take a number and we'll look at your cat, dog, lizard or whatever your animal is", and just blow you off than this is your place. I was not impressed in anyway with their frontline staff and I would much rather take my pet to a place where people care about their patients and really put forth effort in making their experience all the more enjoyable. With any kind of review I would certainly tell anyone to see for themselves what the business really is like, but in my experience I WOULD NOT RECOMMEND THIS PLACE.
Pros: A Veterinarian MD from a reputable veteranarian program.
Cons: Terrible supporting staff