First of all, my appointment was for 9:30. I showed up at 9:15 and was not called into the optometrist's office until 10:30. I knew it was a bad sign when another patient was arguing with the receptionist when I walked in, but I had already made the appointment and was not sure when I would have another opening in my schedule for an eye exam. When Mr. Alonso, the optometrist, asked what I was in for I told him a regular exam. He acknowledged that he heard me by repeating that I was in for a routine exam. After a 5-10 minute exam, I was told to take my glasses and purse and wait in the waiting room again and he would see me again in 20 minutes. After 20 more minutes, I came back in and he told me what he thought my presciption was (However, he never gave me a copy of my prescription). He said that I could check out at that point. I was kind of surprised that he was rushing me out of his office without talking about lenses for my glasses so I asked him, what about my glasses? He seemed confused and said that I would come back or he could give me a free pair of contacts to walk out with and he could take my glasses to replace the lenses. When I checked out, the receptionist told me that my co-pay was $50. As I had checked my benefits prior to my appointment, I knew that my exam was covered 100%. I told this to the receptionist and she rudely said that this could not be the case because she already checked it out. At this point, I paid the $50 since I thought that I might have been in error and since she said that she could refund me if my insurance did cover it. Then, I asked her about the lenses for my glasses which I had seen on my benefits were a $10 co-pay for me. She told me that they would be $55. At this point, I knew that there was a difference between what my benefits were and what they were charging me and was not about to let them run my credit card again. One of the receptionists told me that I had to be charged $55 because I had a contact lens fitting. That was puzzling to me since the other receptionist had told me 2 minutes before that I had not received a contact lens fitting. Further, I have had two other eye exams with the same insurance and the exam that I received from this optometrist was not any different at all from the other routine exams. The rude receptionist said that it was a contact lens fitting since he gave me a trial pair of contacts to wear while I drove home. I also thought that was strange since he only gave them to me after I asked about glasses, have been given trial pairs at my two prior other regular exams, and he only put them in a bag for me (nothing to do with a fitting). After leaving the office, I looked up my benefits and saw that I should have not been charged anything for my routine exam. Also, I called the receptionist and told her so and asked her if I should email her my benefits from my insurance company. She told me that they did not have email but to fax it which I did. She said that she would credit my account after she took a look at it. As several hours passed and my account was not credited, I went back by their office. She was EXTREMELY rude and said that I owed THEM money since she said that I had a ""contact lens fitting"". I confirmed with the other receptionist that she had told me that I had not had a contact lens fitting. The other receptionist then told me that by taking a pair of trials, I had their office ""contact lens fitting"" and that I owed them $72 more!! I have never heard of such blantant BS in my life! First of all, if by giving me a trial pair of contacts, I have to pay $112 they need to tell me that before they hand me a trial pair. Second of all, if they really thought that was what I owed, then why did they only charge me $50 and not mention the additional $72 once when I was there in the morning?!!! PLEASE DO NOT GO TO THESE CROOKS FOR YOUR OWN SAKE!
Cons: Stole from me, long wait, RUDE receptionist,