POOR SERVICE!! DROPPED BALLS!! PAUL SULLIVAN ALLSTATE INSURANCE MISSION VIEJO, CA
For over 10 years I paid in full for FOUR Allstate insurance policies, Paul Sullivan cashed my checks for 10 years. I found him to be out of the office and unavailable many times in the afternoon. Golf?
With my first claim filed, I needed his help. He was repeatedly out of the office in a.m. and p.m.. ""What time will he be in the office?"", I would ask. "" We don't know"", was the office's response.
For my claim, Paul Sullivan strongly recommended Paul Davis Restoration of Orange County, a franchise owned by Pat Aslaone. Pat Asalone wrongfully threatened to file lien on my home and asked for 50% down payment. Both are in violation of CA. law. I complained.
Paul Sullivan failed to forewarn me about the costs of filing my one claim in over 10 years (for only $2500). Once I learned the years of penalties Allstate would inflict, I began asking Paul Sullivan about removing the claim and taking NO money! He dropped this ball. I complained.
Allstate and Paul Sullivan referred my complaints to an external lawyer, Thomas Bryon in San Diego. Retaliation from Allstate? I had over 10 years of NO CLAIMS filed and wanted the claim removed ( take NO money). Allstate and Paul Sullivan refused to speak with me. I was told I had to send all correspondence to lawyer, Thomas Bryon. Retaliation?
I asked if anyone at Allstate stood to make money from my use of Paul Davis Restoration of Orange County (company did several thousands of dollars repair work AFTER Paul Sullivan strongly encouraged me to use this company). My question was referred to Thomas Bryon, external lawyer. He refused to answer question.
I asked Paul Sullivan to correct an error and remove a credit card charge for a policy I had cancelled. He never did what I asked.
I switched to Cheryl Binns' Allstate office and am extremely impressed with their service and responsiveness! Outstanding service from Cheryl Binns!!!