Long story short, they ripped one cuff on my French cuffed shirt and have refused to buy me a new shirt. They said that I brought it in damaged and that I am trying to make them pay for it. They have offered to ""Fix it"" however, but I do not see how they could possibly match the fabric. I am screaming mad!! Here is a picture of the tear in the cuff: h t t p://bit.ly/bUXKau
My wife was telling our neighbor about what happened and they told her they had a similar experience and that they no longer use them either.
My Advice ... Find another dry cleaner!!