I am a 57 year old man and I have been in a few wrecks in my time. Usually I go to where the insurance company works with the repair facility. This time I chose Allied Collision in Houston to repair my vehicle. The reason for making this decision is they are very honest and their customer service is second to none. When the accident happened the Allied Wrecker Driver Jimmy picked me up and towed my car to a gas station so officer could do report. When we finished the paperwork I still was unsure where I wanted my vehicle to go. Officer told me that if I let the car go to approved police impound lot; insurance would take care of the rest for me. When I went to the lot to get my belongings out of my car the next day, while I was entering the drive to the storage facility I met an Allied Collision manager/ owner. We spoke briefly about the process I was going through and he made me feel like the insurance was going to handle the whole thing for me. He told me he could give me a rental car and did not have to wait for insurance to assign an adjuster. I had to go to work the following morning so I agreed to give his company a shot. I understand the insurance business very well; mainly the insurance company controls the repair. When I got a copy of the estimate, I was surprised to see the insurance estimate included used and remanufactured parts to repair my vehicle. The insurance even told Allied where to buy these used parts, what to pay for them and so on. This is where I fell in love with Allied, and realized I was in the right place. I called the manager at Allied to see if there was anything I could do to remedy the use of using used parts. I was told that because my car is a 2009 that the parts are used, in the insurance company eye. However Allied has a competitive parts program with area dealers and since I was promised OEM parts (dealer parts), they fulfilled this promise and had receipts to show me they kept their word. When I went to pick up my vehicle at the end of repair, I was very pleased. I walked in to pay my deductible and was told to check out the car first to make sure I was happy and then come back in to pay. I gave the car a look over/test drive and WOW, my baby is fixed. Thank you thank you thank you Allied Collision. I will never take my vehicle anywhere else.