Good: They came, listened to the issue with our phone line, provided a price for which they would do the work, and proceeded to fix the problem.. Bad: When we called, they said they would come and give an estimate. They did not make clear on the phone that they would also be able to fix the problem during this first visit.
Also, the repair involved stringing another phone line. They did not take the extra trouble to string it along an edge of a nearby door frame, or in the corner of the walls. Instead, it's just straight down the wall.. Improvements: Ask us how we wanted the phone line strung, and make it clear on the initial call that if we accepted the estimate, they would be able to perform the repair during that visit.. Other: Will definitely use them as needed in the future..