Without Allen & Sons, I'd have no dishwasher, trash compactor, washing machine, dryer or oven. They have fixed ALL of these appliances for me over past few years, and each time they were spot on with the diagnosis, ordering the parts, and following up with rescheduling to install the new parts. They have honored their parts and labor warranties to the letter and beyond. I have been cursed with a defective Thermador oven, and I've had Sean out here multiple times to replace warrantied parts that broke. He's the best oven doctor there is - he not only fixes it, but EXPLAINS exactly what was wrong in a way that helped me make the right decision about the repair. Everyone in customer service, particularly Kari, has gone out of their way to offer a brief service window, make sure techs arrived on time and with the right parts, and has been extremely attentive.