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Allen & Sons Appliance Repair-Same Day Service, 5 Year Warranty - 28 Reviews - 21911 Sherman Way, Canoga Park, CA - Refrigeration & Cooling Equip Reviews - Phone (818) 456-0035
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Allen & Sons Appliance Repair-Same Day Service, 5 Year Warranty

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21911 Sherman Way (at Serving Southern California!)
Canoga Park, CA 91303
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(818) 456-0035
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Allen & Sons Appliance Repair-Same Day Service, 5 Year Warranty - Canoga Park, CA
Allen & Sons Appliance Repair-Same Day Service, 5 Year Warranty - Canoga Park, CA
Allen & Sons Appliance Repair-Same Day Service, 5 Year Warranty - Canoga Park, CA
Allen & Sons Appliance Repair-Same Day Service, 5 Year Warranty - Canoga Park, CA

Reviews

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( 9 )

Best

Without Allen & Sons, I'd have no dishwasher, trash compactor, washing machine, dryer or oven. They have fixed ALL of these appliances for me over past few years, and each time t...

Worst

DO NOT CALL THIS COMPANY. I had a terrible experience. I called and explained that I would not be home but that my boyfriends mother would be home to meet the technician. When ...

DO NOT CALL!!! 6/26/2012

DO NOT CALL THIS COMPANY. I had a terrible experience. I called and explained that I would not be home but that my boyfriends mother would be home to meet the technician. When I came home my boyfriends mother complained that the technician had been very rude and very terse with her. I called to complain and spoke with an Ashley who was actually very nice, understanding and apologetic and said that she would communicate my complaint to a manager and that he would get right back to me. Ashley, there are so many other companies out there, get out of that place! I never received a call from a manager so I called back and spoke with a Greg who was also rude. His immediate defensive response was "Well, neither of us was there so we don't really know what happened." As if my boyfriend's mother is going to make up that his technician was rude. All I really wanted was an apology and reassurance that they were going to get a different technician to my house and actually do the job. Whe more

Horrible company and unethical business 5/23/2012

Worst service ever. They were unprofessional, rude, overpriced and charged me for services they did not perform. He was screaming on the phone, sounded unstable or like he was on something. They did not actually fix anything and charged hundreds and hundreds of dollars. People like that should not be in a service industry. Pros: null Cons: null more

Trustworthy Appliance Service 12/29/2011

Have used Allen & Sons for many years now to help keep my fridge and microwave working. Norman our usual service person is always on time, presentable and knowledgeable. I like the fact he presents options that range in price and whether the unit is worth fixing or note. Pros: null Cons: null more

RELIABLE SERVICE AND GREAT FOLLOW-UP 12/1/2011

Without Allen & Sons, I'd have no dishwasher, trash compactor, washing machine, dryer or oven. They have fixed ALL of these appliances for me over past few years, and each time they were spot on with the diagnosis, ordering the parts, and following up with rescheduling to install the new parts. They have honored their parts and labor warranties to the letter and beyond. I have been cursed with a defective Thermador oven, and I've had Sean out here multiple times to replace warrantied parts that broke. He's the best oven doctor there is - he not only fixes it, but EXPLAINS exactly what was wrong in a way that helped me make the right decision about the repair. Everyone in customer service, particularly Kari, has gone out of their way to offer a brief service window, make sure techs arrived on time and with the right parts, and has been extremely attentive. Pros: null Cons: null more

They will rip you off! Can we say scam? 5/23/2011

I paid 700.00 USD to have this so called CO. fix my washer and dryer only to find out that somehow it leaked? Hmm let me see. I called only to find out that even when we told them gift this set to my sister and it would be going to another location they said it was fine. All was good. Till it leaked and we called to service. Only to be told we voided the warrenty? Anyway If you want to deal with a CO. like this you have been warned "Stay Away" Find a better CO. that will not rip you off and lie to your face. ....PS I opened up the unit to see that they never replaced that parts they said they did and found a nice round hole in a water line. So what says ALLAN AND SONS TO THIS? It never leaked before till it came back from you. more

Great Customer Service 3/22/2011

Pleased with the service I received with Allen and Sons. I had to call for my m/w repair. I am selling my house and needed it repaired asap. Allen did exactly that. Repaired asap. Technician was great and I even had someone from their office call to follow up on the service which I though was great customer service! more

Good call! 3/21/2011

Very good service, thank you guys! more

Satisfied 3/15/2011

Needed service on my leaking washer. Allen and Sons was the first one listed in the phone book so i called. Their prices are reasonable and service was great! Plus they came out the same afternoon. more

Excellent Service 3/14/2011

Excellent service: same-day refrig fix, Dave arrived on-time, had good diagnostic equipment, had all necessary parts on truck, 100% fix, fast, and priced fairly. Good online appointment system. more

Super Technician 1/24/2011

Technician was great. Very helpful and knowledgeable. Next time I use Allen and Sons I will definitely want the same technician. more

Poor Service and Up Sell for higher service charges 1/3/2011

Allen & Son have poorly trained technicians especially when it comes to Refrigerators. I have a problem with my 3 year old GE Refrigerator that after 3 visits the technicians could NOT diagnosis the problem and how to fix it. They also do not tell the truth; my wife was told that they had the parts for the repair and when the technician showed up, he only came with a "tool bag" and fixed nothing. I told him to call his company, to find out about the parts, instead he left without saying a word. Be aware, if you do not have a warranty, they will up sell you for services and parts you do not require. That's how they are able to charge only $29 for the service call. They make up the difference by taking advantage of their customers for services and parts you don't need. Also, they are not very timely, they always run late for their appointments. And their management will not call you back, even if you leave them a message. Very poorly run company from what I can see! more

Service was great! 12/22/2010

I am so glad I called Allen and Sons. The technician that arrived was very kind and outgoing. We talked the whole time he was fixing my refrigerator. He seemed very confident. It wasn't like any other experience I've had with a repair company. I will definitely call them again. more

Horrible 12/17/2010

Had them come out and give me an estimate on the repair. Paid $65... Didnt want to do the repair. They didnt tell me what the problem was! WTF did i pay $65 for??? Crooks! more

would have been better if they were on time 12/12/2010

I called for service on my washer. The service was great other than the fact technician had arrived 30 minutes passed the appt. time. I had to call to find out where the technician was. They did apologize and told me he was on his way. more

Very Kind.... 12/7/2010

I called a couple companies in the phonebook. Allen and Sons seemed to be the best. Their service fee was only $29.99. They never asked me for a credit card. When technician was there I even gave him a personal check. Both the woman that I scheduled the appointment with and the technician were very kind and well mannered. I really enjoyed the service I received. more

Recommend 11/22/2010

This is a great company with a fair way of doing business. more

Do not use this company! 9/23/2010

I used this company two years ago for major work on my A/C. The worker Eric was great, fast, professional. However, today I called because the A/C is not working and I was informed by the very unprofessional receptionist that they don't have anyone to service an A/C on the roof. I asked her how they planned on fulfilling the 5-year warranty I have? She was rude and robotically repeated "I can't send anyone out because I don't have anyone." The manager was conveniently in a meeting and apparently the owner was not around either. She said they have an A/C contractor but he's "an older gentleman" who doesn't go on the roof. Ok??!!! Because it's a liability!! So apparently they don't have liability insurance for their employees as they state on the website. I am now awaiting a callback from the manager. Not holding my breath. more

Better than fixing it yourself, and cheaper than anyone else 9/13/2010

I have had Allen and sons in the past, Nick was my favorite tech for over 8 years,but he retired, the new guy Arthur was a sweetheart. Lowest service call fee in town and they also match any competitors prices. more

Thank You 9/13/2010

Thank You Mitch for your great service this weekend. I was very happy with my repair and I recommend this service company to anyone. more

Great Experience 9/2/2010

I was in the repair business for 25 years but at my age I am unable to do repairs myself anymore. I hesitate to call any companies out but I had no choice. I looked in my local phonebook and Allen and Son's was the first ad I called. Their service fee was reasonable so I decided to have him come out to look at my washer that wasn't spinning. I was very satisfied with the service. I didn't get ripped off on price and tech fixed washer within 30 minutes. Better than I probably could've done. Now I have a company to recommend to my friends and family. more
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Owner Message

  • For over 17 years in business we specialize in Refrigerators, Washers, Ovens and Dryers made by Whirlpool, Electrolux, Fridigdaire, Kitchenaid, Sears and Maytag, Sub Zero, Viking, Thermadore, Bosh and Asko.All of our technicians are trained by the manufactures themselves. We also are authorized servicer for Lowe's, Sears and Home Depot. We provide expert diagnostic service on most appliances for a small fee, which is waived if you decide to proceed with the repair. Established in 1993 Allen and Sons Appliance Repair Company is licensed, insured, and bonded for your protection. All of our technicians are highly experienced in the repair of all major appliances. They are trained on a regular basis by all major appliances manufacturers to keep up with the constantly evolving technology of household appliance service. Our management is on top of all technological changes occurring in every type of appliance from heaters and air conditioners to ovens and refrigerators in the market today. A Family Business Allen & Sons Appliance Repair Inc. is a family based business. The head of the family first opened his doors in 1971 under the name Allen's Appliance Repair, but when the family started growing and the younger generation came to the business, the company changed its name to Allen and Sons Appliance Repair. Quality service...at the right price

Additional information

  • Hours:

    Sun 9am-5pm, Mon-Fri 7am-7pm, Sat 7am-5pm
  • Payments:

    Discover, Master Card, Visa, American Express
  • Neighborhoods:

    South Valley, Canoga Park
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