Because they surpassed a dead line we had agreed upon at closing, I contacted the service department as well as the closing department. Not only was I ignored for three days, nothing was done about the lapsed dead line. I am still waiting for a phone call from the VP of Operations, but I will never recommend them again. All they seem to care about is their money and since they still get it even though they missed the dead line, it doesn't seem like they care about their customers. I don't like to be ignored and I wanted something done about it but that didn't happen. They will never get a good recommendation from me.
Pros: many floor plans to choose from
Cons: awful customer service, no willingness to work with customer