Took my bass in to find out about the active electronics shorting out. After 6 weeks they said the electronics needed to be replaced to the tune of $150. At the time I had no recourse because I'd already paid the deposit and didn't know anything about anything electronic. Now I know a little, enough to get myself in trouble probably, but the pcb has a total 11 resistors, which don't usually fail, 10 capacitors, which don't usually fail, and one op amp. Even without testing the thing, they could have replaced all the parts in about an hour for the price of a happy meal. Instead I got what I consider a profit making brushoff. Thanks to these guys, I have taken it upon myself to learn how to fix my own stuff. It's like the mechanic who tells you you need a new transmission, when all you really need is a small piece of your transmission repaired. Half-assers! I should have run when I saw that damn sign that says don't call bothering us about your gear.
I replaced the active supposed OEM electronics that these guys said they installed in my bass with a fancy aftermarket jobbie because the old one quit working again. Upon closer inspection of the board, I have found a broken trace that was patched with a bit of solder. That patch then broke again. This says to me that I paid for a new board, but they only patched up my old one and sold it to me as new! They have now gone from just having bad customer service to being full-blown liars with bad soldering skills and I'm now going to tell the Better Business Bureau. Thanks again guys for motivating me to learn about electronics!
Pros: good location, inspiration to learn electronics
Cons: customer service, communication