I would give no stars if I could. We used this company from about April - September 2011. My pool looked horrible all summer. Their main repair guy, Bill, acts like you are totally ruining his day by asking you to come out to do his job. The owner Jim, likes to threaten lawsuits (saw this on other review sites as well as experiencing it myself). They did unauthorized work on my pool, and have the worst customer service/communication I have experienced with ANY service-type company. Since mine is the only review on this site, check out the internet for more reviews....you'll find my opinion is not uncommon.