Good: nothing. Bad: 95% of my furniture arrived damaged! Scratched and gauged on all sides! I was told not to reload because they would unload and repack if I did. Turns out, I should have just packed it myself and supervised the loading! Fragile items on the bottom, heavy items on the top. TV was hanging by the edge of a box ready to fall when arrived!. Improvements: When I called to complain, the owner wouldn't even let me talk! When I said I would write a review on AngiesList he accused me of making threats.. Other: My brand new $250 coffee table is ruined! They won't even consider paying for it. They also overcharged me by 2 hours and the guy that worked for them ripped me off at my garage sale. He took a $150 tent and promised to come back w/$20 and never did! When he found out I complained, he placed a free ad in the pennysaver connected to my cell phone. Don't let Greg in your house!.