This company doesn't return phone calls and tries to double charge you. They managed to get our items so soaked from water that we had to pitch tons of photos, clothes, furniture, etc. We were never even notified of the water damage until the driver pulled up and asked where we wanted the wet damaged items, which took up over half our garage. We watched them drop our front load washer off the truck as well as our dresser. After 2 months we still have not received a dime back for the over $10,000 worth of loss we incurred. Save yourself. Don't use them.