When you first meet them, they are pleasant and professional, giving the impression that they are deeply concerned about your dog's well being. Had I read what others had written I wouldn't have hired them or at least I would have been much more skeptical. BELIEVE THESE REVIEWS. My case was double payment for the same service. Not realizing that they would charge a ""processing fee"" if I put the charges on a credit card, I asked if I could mail a check and they could then refund the charge on my account. Sure...no problem until I actually wanted the credit. Then I am met with accusations of trying to cheat them (funny since I paid twice for the same service) and worse. The woman hung up on me and wouldn't issue the credit until she returned my keys by registered mail...blah blah blah. She literally screamed at me. I simply changed my locks, called my charge card company for a credit and I AM REALLY HAPPY TO BE DONE WITH THEM.