I'd rather go without AC than to call them again. Never showed up when expected, didn't have any parts needed. always left early, took forever to finish the job, left a used window unit in my attic forme to dispose of. And now i find out that( From a professional) Some of the parts on the unit were never even installed. I guess that's why we werent really warm once winter came? And that's why they told us to call them before winter arrived? little did we know, So they could finish putting parts on and charge us for a winter CHECK-UP? Worse experience ever!!