They give you same day service with a happy smile. This is how business should always be done. Called at 8am, talked to a repair man, he provided me with a reasonable estimate and a 10am appointment. Inspected my washer/dryer and ordered new rubber boot , is returning in one day to install and do a cleaning. Got all this for his estimated price. This is the part where it gets good. I wanted him to look at my fridge that wouldn't dispense ice but water. Takes him a few moments to check the voltages , then he asks if the doors were ever taken offwhoops , yes they were, and afterwards the ice dispenser never worked again. So it turns out that the wires were severed so I needed a new door. Nice work.