Since I work near this place, I go there almost every day. Occasionally I am served by who I think is the owner. Almost without fail, this guy will make make some negative comment to the employees and/or the customers when I am there. He seems to make a point of pointing out something that an employee is doing wrong in front of customers. Sometimes, customers are not acting exactly the way he wants and he let's them know. This reminds me of the sour nazi from Seinfeld. I will continue to go but I think I might keep walking if I see the owner working up front that day.
Pros: location, glace, prices
Cons: grumpy owner, only one register, grumpy owner